Refund & Cancellation Policy- Charge Snip LLC

Charge Snip – Auto Mobile Home Service (USA)
Last Updated: 11/25/2025

At Charge Snip, we aim to deliver high-quality and reliable auto mobile home services.
This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds work for our customers.

1. Service Cancellation by Customer

Same-Day Cancellations

• If you cancel within 24 hours of your appointment time, a $50 cancellation fee will apply.

Last-Minute Cancellations

• If you cancel within 2 hours of the scheduled time, the full service call-out fee will be charged.

No-Show Policy

If our technician arrives at your location and:

• You are not present,

• Cannot provide access to the vehicle, or

• Do not respond to communication

→ This will be considered a no-show, and 100% of the call-out fee will be charged.

2. Rescheduling Policy

• Rescheduling is free if requested 12 hours before the appointment.

• If requested within 12 hours, a $20 rescheduling fee may apply.

• You may reschedule up to two times before additional fees apply.

3. Refund Eligibility

Refunds are issued only under the following conditions:

✔ Full Refunds

A full refund is available if:

• You cancel more than 24 hours before your scheduled appointment

• We fail to provide the service due to our own internal issues

• A duplicate payment was accidentally made

✔ Partial Refunds

A partial refund may be issued if:

• You cancel after work has partially begun

• The service delivered did not meet agreed expectations and verification is completed

• There are valid technical or safety concerns that stop the service midway

❌ No Refunds

Refunds will not be issued if:

• The service was fully completed

• Damage occurred due to pre-existing vehicle issues not caused by us

• Customer fails to provide accurate information or access to the vehicle

• Customer changes mind after technician arrival

4. Service Quality Guarantee

We stand behind our work.
If you experience an issue related to a recent service:

• You must report it within 48 hours

• We will inspect the issue

• If we are responsible, we will redo the service or provide compensation at our discretion

5. Payment Refund Processing

• Refunds will be processed to the original payment method

• Processing time may take 5–10 business days depending on your bank or payment provider

• You will receive an email or SMS confirmation when a refund is issued

6. Cancellation by Charge Snip

Charge Snip may cancel or reschedule a service due to:

• Severe weather

• Technician emergencies

• Safety concerns

• Equipment or vehicle failure

In such cases:

• You will receive a full refund (if prepaid), or

• You may choose to reschedule at no extra charge

7. Contact for Refunds or Cancellations

For all cancellation, rescheduling, or refund requests, contact us:

📍 Charge Snip – Auto Mobile Home Service (USA)
📞 Phone: [Insert Phone Number]
📧 Email: [Insert Email]
🌐 Website: [Insert Website]